Refund and Returns Policy
Thanks for buying a playhouse from us. I hope you are entirely satisfied
with your purchase but if you want or need to return the playhouse, we
have a fair return policy and we are here to help.
Full and immediate refund
We will refund your purchase and all shipping charges if the playhouse has not
shipped, and you choose to cancel the order. (buyer’s remorse) or if, by our own
mistake, we shipped the wrong model. (Pictures would be required as proof and you get a free
playhouse)
Returns
You have 30 days to return an item from the date you received it.
To be eligible for a return, your playhouse must be unused and in the same
condition that you received it. Your playhouse must be returned in the original
crate with all the parts.
Shipping
You will be responsible for the shipping costs for returning your playhouse after
the delivery. Shipping costs are non-refundable. When receiving your refund, the
cost of return shipping will be deducted from your refund. The playhouse must be
returned to our factory in British Columbia, Canada.
Refunds
Once we receive the crate back, we will inspect it and notify you that we have
inspected your returned item. We will immediately notify you on the status of
your refund after inspecting the items. Once your return is approved, we will
initiate a refund to your credit card (or original method of payment). You will
receive the credit within a few days, depending on your card issuer’s policies.